Under the terms of this hire agreement a 7 day cancellation period is permitted, however, if the start of your hire agreement is within this 7 day period then your cancellation rights are waived and the payment
booking is non-refundable. An adminsitration fee of 25GBP or 20% of the booking value, which ever is the highest will be charged.
No refund will be issued on any cancellations made after 7 days of the date of booking, or within 48 Hrs of the collection time, a credit note will be issued for future use of car rental booking.
No-shows & late or early arrivals
Your vehicle will be held for 1 hour from the specified reserved time. After this time we cannot guarantee a vehicle will be available upon arrival. For all airport bookings, however, where a correct
flight number has been supplied the vehicle will be held until the flight has landed and cleared. Where a flight delay results in a customer arriving after the station closing time a member of staff
will wait for the flight to land and clear, additional charges may apply. If the delay is in excess of 30 minutes after the station closing time an out of hours fee may apply. Where no flight number has been
supplied we will hold the vehicle for a period of up to 1 hours or until station closing time, which ever is the earlier. Staff will not wait beyond closing time where no flight number is supplied.
When booking your vehicle please ensure the dates entered are correct, if your circumstances change and you require the vehicle on different dates/times please amend your reservation.
Customers who arrive 1 day or more early at our rental stations with a reservation that does not match the current date will not be able to use the reservation reserved online. The branch may be able to offer an alternate reservation but please note the rates will not match the online reservation.
If you fail to collect your car on the specified pick-up date, we reserve the right to charge a no-show fee of the cost of the booking.
The above charges apply for all countries.
Unused Rental Days
Please note that any unused rental days on prepaid reservations are non-refundable.