Competition and Markets Authority Car Rental
Competition and Markets Authority says areas of concern include insurance, young driver surcharges and petrol policies and has requested that all car rental companies comply and become more transparent.
Right Cars Vehicle Rental Ltd are please to inform all customers that with the release of our new website we are now fully complaint with the requirements of the Competition and Markets Authority and have even taken this to the next level and delivered a website that makes the whole rental process and its associated charges transparent.
When you rent a vehicle from Right Cars Vehicle Rental you will find that all charges are clearly detailed down on your rental voucher and your rental agreement. All our branches have adopted a very clear fuel policy, full to full or like for like, you will never be charged for fuel as long as you return the vehicle with the same amount of fuel in it as when you collected it.
The Competition and Markets Authority had a very clear basic message and that it that the prices advertised for car rentals should include all mandatory charges. This means that the price you are quoted is the price you will pay to drive the vehicle away from the branch. Extra payments should only be charged for optional extras that you as a customer decide to take.
With regards to deposits, everyone has to leave a deposit on the vehicle when they collect it, and this is done by pre-authorisation. Pre-authorisation does not take the amount form your credit card, it is just blocked by your card issuer as they have agreed to guarantee a payment to Right Cars to the value of the pre-authorisation. Once your car rental period has completed your card issuer will release the blocked funds on your credit card.
Other add-ons that will be under CMA scrutiny include:
- Excesses and the cost of reducing them – where the car hire company tries to make drivers buy expensive insurance.
- Pre-authorisations or deposits – where £1,000 or more is blocked from a credit card if the driver declines insurance.
- Collision damage waiver exclusions – such as damage to tyres where drivers are forced to pay up even if they purchased the insurance.
- Young driver surcharges.
- One-way fees.
- Warnings about the need for snow chains (a legal requirement in some countries in winter).